Tricky Business Letters: (Record no. 3171)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01013nam a22001697a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 3171 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240317171304.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240317b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780273601623 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | Booku |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 421 WAI |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gordon R. Wainwright |
| 245 ## - TITLE STATEMENT | |
| Title | Tricky Business Letters: |
| Remainder of title | Persuasive Tactics On Paper |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | This text aims to provide readers with practical solutions for a variety of tricky letters that they need to write everyday in business situations. For example, how to deal with angry customers, what to say if a subcontractor's work is not up to standard, asking the Inland Revenue for more time to pay, how to deal with complaints from staff, how to ask your bank manager for a larger overdraft, what to say to the press if they publish a misleading report, and more. explanations about each letter. It is designed for all managers who need to respond to a variety of difficult situations in writing. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Date acquired | Source of acquisition | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | General Non Fiction | Booku Library Services | Booku Library Services | 17/03/2024 | Donation | 421 WAI | 9780273601623 | 17/03/2024 | 1 | 17/03/2024 | Book |