The Ultimate Question 2.0: (Record no. 3187)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01895nam a22001697a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 3187 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240321111621.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240321b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 2011013248 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | Booku |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 380 REI |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Fred Reichheld & Rob Markey (Contributor) |
| 245 ## - TITLE STATEMENT | |
| Title | The Ultimate Question 2.0: |
| Remainder of title | How Net Promoter Companies Thrive In A Customer-Driven World |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | In the first edition of this landmark book, business loyalty guru Fred Reichheld revealed the question most critical to your company’s future: �Would you recommend us to a friend?” By asking customers this question, you identify detractors, who sully your firm’s reputation and readily switch to competitors, and promoters, who generate good profits and true, sustainable growth.<br/><br/>You also generate a vital metric: your Net Promoter Score. Since the book was first published, Net Promoter has transformed companies, across industries and sectors, constituting a game-changing system and ethos that rivals Six Sigma in its power.<br/><br/>In this thoroughly updated and expanded edition, Reichheld, with Bain colleague Rob Markey, explains how practitioners have built Net Promoter into a full-fledged management system that drives extraordinary financial and competitive results. With his trademark clarity, Reichheld:<br/><br/>� Defines the fundamental concept of Net Promoter, explaining its connection to your company’s growth and sustained success<br/>� Presents the closed-loop feedback process and demonstrates its power to energize employees and delight customers<br/>� Shares new and compelling stories of companies that have transformed their performance by putting Net Promoter at the center of their business<br/><br/>Practical and insightful, The Ultimate Question 2.0 provides a blueprint for long-term growth and success. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection | Home library | Current library | Date acquired | Source of acquisition | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Business & Finance | Booku Library Services | Booku Library Services | 21/03/2024 | Donation | 380 REI | 2011013248 | 21/03/2024 | 1 | 21/03/2024 | Book |