Peter Fader <br/><br/>
Customer Centricity:   Focus On The Right Customers For Strategic Advantage 

<br/><br/> A powerful call to action, Customer Centricity upends some of our most fundamental beliefs about customer service, customer relationship management, and customer lifetime value<br/><br/>NOT ALL CUSTOMERS ARE CREATED EQUAL 
<br/><br/><label>ISBN: </label>9781613630167 
<br/><br/><label>Dewey Class. No.: </label>406 FAD