TY - BOOK AU - Rodd Wagner & James K. Harter TI - 12 The Elements Of Great Managing SN - 9781595629982 U1 - 158.4 WAG N2 - 12: The Elements of Great Managing was the 2006 sequel to First, Break All the Rules. The book followed great managers as they harnessed employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world ER -