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020			_a9780273601623
040			_cBooku
082			_a421 WAI
100			_aGordon R. Wainwright
245			_aTricky Business Letters: _bPersuasive Tactics On Paper
520			_aThis text aims to provide readers with practical solutions for a variety of tricky letters that they need to write everyday in business situations. For example, how to deal with angry customers, what to say if a subcontractor's work is not up to standard, asking the Inland Revenue for more time to pay, how to deal with complaints from staff, how to ask your bank manager for a larger overdraft, what to say to the press if they publish a misleading report, and more. explanations about each letter. It is designed for all managers who need to respond to a variety of difficult situations in writing.
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999			_c3171 _d3171