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008			240804b |||||||| |||| 00| 0 eng d
020			_a9780072127829
040			_cBooku
082			_a380 GRE
100			_aPaul Greenberg & Pat Sullivan
245			_aCRM At The Speed Of Light: _bCapturing And Keeping Customers In Internet Real Time
520			_aCustomer Relationship Management (CRM) is the single most pressing problem facing any business. This text aims to provide business decision-makers with straightforward advice and information on how to use the CRM software and the Internet to manage customer relationships. It covers the evolution of CRM from old-school sales management techniques to current practices, current CRM companies and clear explanations of what each has to offer.
942			_2ddc _cBK _n0
999			_c4133 _d4133